Terms and Conditions
Rates are calculated on a daily basis. The day of Pick Up is counted as Day 1 and the day of Drop Off is the last day regardless of the time of pick up and drop off, e.g. Pick Up at 1400 on 01 May and Drop Off at 1000 on 08 May is calculated as an 8 day hire.
CREDIT AND DEBIT CARDS
The credit or debit card holder will be jointly and severally liable as a customer. Accepted credit and debit cards are Visa Card, MasterCard, and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions and 4.6% to American Express. Credit card administration fees also apply to debited Bond/Excess and only the hirer's credit card is acceptable to use for the purpose of the Bond/Excess.
PUBLIC HOLIDAY SURCHARGE
A NZ$50 surcharge will apply to all rentals picking up and/or dropping off on the following public holidays:
New Year's Day (1st January)
Day after New Year's Day (2nd January)
Waitangi Day (6th February)
Good Friday (18th April)
Easter Monday (21st April)
ANZAC Day (25th April)
Queen's Birthday (2nd June)
Labour Day (27th October)
Boxing Day (26th December)
MINIMUM HIRE PERIOD
For all rentals there is a minimum hire period of seven (7) days except for the following when the minimum hire period will be fourteen (14) days:
- All vehicle pick ups between 20 December and 02 January annually
- All one way hires between Christchurch and Auckland or vice versa
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia and South Africa for maui, Britz and KEA and in New Zealand for United Campervans and Alpha Campervans, maui, Britz and KEA can be combined to qualify if the vehicle collection date/s are within a 3-month period.
ONE WAY HIRES
One way hires at no additional cost are possible between Auckland and Christchurch and vice versa providing the rental period is a minimum of 14 days. On some occasions, special circumstances may apply, and for purposes of re-positioning vehicles this time limit may be reduced, subject to permission from United Campervans or Alpha Campervans. Application must be made direct to our Reservation team in Auckland.
CANCELLATIONS, TRANSFERS & AMENDMENTS
Cancellations following confirmation will incur cancellation fees as follows:
Up to 22 days prior to commencement of hire - no cancellation fee
7-21 days prior to pick up - 20% of total reservation cost, or deposit, whichever is greater
1 -6 days prior to pick up - 50% of total reservation cost, or deposit, whichever is greater
No Show, or day of pick up - 100% of total reservation cost
- Amendments to increase the length of the booking can be made at no cost.
- If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.
- It is important to note that Alpha may, at its discretion, treat any amendment to decrease the booking as a cancellation.
- If the customer wishes to change the drop-off destination, they must first obtain authorisation from Reservations. Subject to the change being approved, an additional charge of up to NZ$750 may apply...
- We strongly recommend the purchase of Travel Insurance, providing sufficient cover in the event of cancellation insurance to cover the above charges.
- The early return of a vehicle does not entitle the hirer to a refund.
ROAD USER CHARGE RECOVERY FEE
The Road User Charge Recovery fee is included in the All Inclusive Rates. If the All Inclusive Rates have not been selected the Road User Charge Recovery fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The vehicles rates per 100km are as follows:
- 2 berth: NZ$5.82
- 2 + 1 berth: NZ$5.82
- 4 berth: NZ$6.22
- 6 berth: NZ$6.22
United Campervans and Alpha Campervans reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges
ON ROAD ASSISTANCE
It is a client's obligation to contact us should any problems be experienced with the vehicle. We offer a 24 hour telephone number for On-Road Assistance in case of accidents or breakdowns - 0800 759 919.
All drivers must be 21 years of age or older and hold a current valid driver's licence, to be produced at the start of the hire. A country of origin licence is acceptable, however non-English language licence holders must either carry an authorised English translation of their foreign driver's licence or an International Driving Permit while driving. A normal car licence is all that is required to drive any United or Alpha Campervans vehicle. No heavy vehicle, or other special category licence is required. No maximum age limit applies providing an appropriate valid licence is held by the hirer. The English translation referred to must be issued by one of the following authorities:
- The New Zealand Translation Service
- A diplomatic representative at a High Commission, Embassy or Consulate
- The authority that issued your overseas driver's licence
All traffic infringements are the responsibility of the hirer. The hirer's credit card details held by United will be retained until all traffic infringement notices have been settled with the New Zealand traffic and/or and Local Council Authorities. We reserve the right to charge an administration fee in addition to each fine imposed. If United pays the fine on the hirer's behalf a NZ$60 administration fee will be charged in addition to the fine imposed. We also reserve the right to pass on details of the hirer's home contact to the New Zealand Traffic and/or Local Authorities.
Smoking is not permitted in any United Campervans or Alpha Campervans vehicles.
We regret that animals are not permitted to travel in any of United or Alpha's vehicles, excluding guide dogs.
Auckland Depot, Head Office & Reservations
36 Richard Pearse Drive
P O Box 92 133
Auckland Mail Centre 1142
Phone: +64 9 275 9919
Fax: +64 9 275 9969
Freephone: 0800 759 919 (within New Zealand)
Clients are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:
Ninety Mile Beach - Northland
North of Colville Township - Coromandel Peninsula
Bluff Road between Kuaotunu and Matarangi (October 2014 to March 2015 travel)
For travel from 01 April 2015 - 31 March 2016
Bluff Road that runs between Kuaotunu and Matarangi is no longer a restricted road.
Skippers Canyon Road - Queenstown
Ball Hutt Road - Mt Cook
For travel from 01 April 2015 - 31 March 2016
The Crown Range Road (Queenstown) is now a restricted road.
VEHICLE SUBSTITUTION & DESIGN
We shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason we reserve the right to provide you with a comparably high standard vehicle at no extra cost. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer's design changes.
Arrival: We offer our clients transport between Auckland Airport and Auckland Depot using the thl shuttle (branded Maui, Britz, Mighty, United and Alpha). The thl shuttle comes past the airport approximately every 30 minutes on the hour and half hour. If assistance is required please call United on our Freephone 0800 759 919.
Exit through Door 11 and wait near the large clock just past the Park n Ride signage.
Leave through Door 2 (Air New Zealand end of terminal), cross public pick up point area to where the large black and yellow sign that states Hotel Rental Operators is located.
All Departures: transfers are available from the Depot to Auckland Airport by the thl shuttle and can be arranged by clients on termination of their hire.
Arrival: transfers between the Airport and Depot are available to our clients.
International and Domestic Arrivals:
Clients should phone us free on 0800 359 010 using the airport phones provided. They should give their name, number of persons and the Terminal of pick up. In all cases the thl shuttle (branded Maui, Britz, Mighty, United and Alpha) will be despatched to take them directly to the depot. The pick up point at each terminal will be advised by the United staff at the time of the call.
All Departures: transfers are available to Christchurch Airport by the thl Shuttle and can be arranged by clients on termination of their hire.